Privacy Policy
Emerald City Cleaning, LLC ("ECC," "we," "us") is committed to protecting the privacy of our clients, employees, and job applicants. This policy describes how we collect, use, and safeguard personal information.
Information We Collect
- Client business name, contact name, address, phone number, and email — for service delivery, scheduling, and customer-service communications.
- Employee name, phone number, email address, and language preference — for workforce communications, payroll, and employment records.
- Job-applicant name, phone number, email address, and application materials submitted through our careers page.
- GPS location data during work hours for time tracking and job verification.
- Time-and-attendance records as required by Washington state labor law.
How We Use Your Information
- Communicating with clients about scheduled service, appointment confirmations, job completion, and customer-service replies.
- Sending automated workforce notifications including shift reminders, meal-break alerts required by WAC 296-126-092, drive-time logging reminders, and schedule confirmations.
- Communicating with job applicants regarding application status, pre-screening questions, interview scheduling, and onboarding.
- Processing payroll and maintaining employment records.
- Complying with federal and state labor regulations.
SMS / Text Messaging
ECC operates three text-messaging programs. By providing your mobile phone number to ECC, you may receive text messages from one or more of the following programs depending on your relationship with us. Consent to receive text messages is not a condition of any purchase, service, employment, or job application.
- Customer Notifications Appointment reminders, scheduling updates, job-completion notifications, and customer-service replies. Sent to clients who provide a phone number through our website forms, by verbal consent during a sales or service call, or by direct request.
- Workforce Alerts Shift schedules, meal-break reminders required by WAC 296-126-092, drive-time logging reminders, and operational updates. Sent to current employees who opted in during onboarding.
- Recruiting Alerts Application status, pre-screening questions, interview scheduling, and onboarding updates. Sent to job applicants who submitted an application through our careers page.
Message Frequency
Message frequency varies based on your relationship with ECC and the nature of the conversation. Typical frequency: 1–5 messages per service appointment for clients, 1–3 messages per shift for staff, and 5–10 messages during the application screening process for candidates.
Costs & Carrier Disclaimer
Message and data rates from your wireless carrier may apply. ECC does not charge for messages sent. Carrier participation may vary; carriers are not liable for delayed or undelivered messages.
Opt-Out & Help
To stop receiving messages from any ECC line, reply STOP to that line. You will receive a confirmation message and no further messages from that line. Reply HELP to any ECC text for assistance, or contact us at (206) 529-4700 or info@emeraldcitycleaning.com.
ECC's full SMS Terms of Service are available at emeraldcitycleaning.com/terms.
Information Sharing
Mobile information (including phone numbers and SMS opt-in status) will not be shared with third parties or affiliates for marketing or promotional purposes. ECC does not sell, rent, or share your personal information with third parties for marketing.
Information may be shared with:
- Payroll processors and regulatory agencies as required by law.
- Service providers and sub-processors (such as our SMS carrier and scheduling tools) strictly for delivering the services described in this policy.
- Law enforcement when required by valid legal process.
Data Security
Personal information is stored in secure systems with access limited to authorized management personnel.